Tracking an eMAG order

Updated 30 Oct 2026. eMAG's own orders ship mainly with Sameday (group company; easybox default); Marketplace sellers ship via eMAG AWB with FAN Courier, Cargus, DPD or Sameday. Find the AWB in My account → My orders → order details → Track parcel (and in the shipping e-mail/SMS); Sameday AWBs start with 1ONB and usually contain "EMG"; multi-seller orders have one AWB per seller. Enter it on xAWB. Transit: 1–3 working days from eMAG warehouses, seller-stated dates for Marketplace; for Black Friday 2026 eMAG targets delivery before the 1 December long weekend (2025: by 22 Nov). Statuses: Confirmed/Preparing (no AWB yet; ask after 2–3 working days) → Shipped → courier statuses (easybox "loaded"/"congested", FAN/Cargus/DPD in transit/out for delivery/notified). Problems: no AWB after 2–3 days → eMAG help chat or "Contact seller"; no courier scan for 2 working days → the courier; delivered-not-received → locker/neighbours, then courier + eMAG within 24 h; damaged → refuse or incident report, 14-day return (30 days for some categories); ANPC / ANCOM if unresolved. eMAG's help pages could not be fetched automatically (anti-bot), so steps are those visible in the account.