Parcel late? What you can do

When a parcel is late

On the result page we show help when an undelivered parcel hasn't been scanned for at least 3 days. Until then, a pause of a day or two (especially at weekends or on public holidays) is usually normal.

What you can do, step by step

1. Check the last status and its date. If it says the parcel is waiting in a locker or at a pickup point, it is waiting for you there, usually for a few days.
2. Check the AWB. A wrong number, or the shop's order number, shows nothing new.
3. Write to the sender. The transport contract is between the shop and the courier; the shop can open a complaint with the courier and ask for a new delivery.
4. Contact the courier, with the AWB to hand (list below; the pages are in Romanian).
5. If you get no answer, you can complain to ANPC, the consumer protection authority, through its dispute resolution service (reclamatiisal.anpc.ro), or to ANCOM, the postal services regulator.

Each courier's contact page