Official GLS details
- Official tracking
- gls-group.com
- Customer service
- 0269 501 900
Monday–Friday 08:00–18:00 - Complaints
- gls-group.com
- How long a parcel waits
- GLS Locker and GLS ParcelShop: 7 days
As published by GLS on its own site (gls-group.com gls-group.com gls-group.com ), checked on 29.10.2026. xAWB.ro is not GLS: for your parcel, contact them directly.
What GLS statuses mean
| Status | What it means |
|---|---|
| PREADVICE | GLS has received the shipment details from the sender but doesn't physically have the parcel yet. |
| INTRANSIT | The parcel is in the GLS network, between depots or between countries. |
| INWAREHOUSE | The parcel has reached the GLS depot that covers your area. |
| INDELIVERY | The parcel is on board the delivery van. |
| DELIVEREDPS | The parcel was left at a GLS ParcelShop; you collect it with the parcel number and an identity document. |
| DELIVERED | The parcel has been handed over. |
| NOTDELIVERED | Delivery failed; GLS will try again or take the parcel to a ParcelShop. |
GLS parcels from other countries
GLS operates across much of Europe. Many parcels ordered from Germany, Hungary or Austria also reach Romania through GLS, keeping the same parcel number, so you can see the statuses from the international leg as well.
ParcelShop and ParcelLocker
If you weren't at home, GLS may leave the parcel at a nearby ParcelShop (status DELIVEREDPS). It stays there for a few working days and then goes back to the sender.
GLS: frequently asked questions
What does PREADVICE mean at GLS?
The sender has submitted the parcel details, but GLS hasn't scanned it yet. The status changes once the parcel enters the network.
My GLS parcel is coming from another country. Can I track it here?
Yes, provided GLS delivers it in Romania. The parcel number stays the same for the whole journey.
What do I bring to the ParcelShop?
The parcel number and an identity document. If someone else is collecting, ask the ParcelShop what kind of authorisation it accepts.