Official Poșta Română details
- Official tracking
- posta-romana.ro
- Customer service
- 021 9393
Monday–Friday 08:00–20:00 (complaints are not taken by phone) - Complaints
- posta-romana.ro
- How long a parcel waits
- post office: 5 calendar days, then another 5 days free of charge
As published by Poșta Română on its own site (posta-romana.ro posta-romana.ro ), checked on 29.10.2026. xAWB.ro is not Poșta Română: for your parcel, contact them directly.
What Poșta Română statuses mean
| Status | What it means |
|---|---|
| Primit de la expeditor | The item was handed in at the counter or collected from the sender. |
| Sosit în / Expediat din | The item is passing through sorting centres; the town or city is shown in the status. |
| Intrat în vamă / Ieșit din vamă | Items from outside the EU go through customs checks and can sit there for a few days. |
| Predat la factor | The postman (factor poștal) has the item and is bringing it to your address. |
| Reavizat / Trimis la păstrare | You weren't at home. The item is waiting for you at the post office; you'll need the notice and your identity document. |
| Încărcat la pachetomat | The parcel is in the parcel locker; the pickup code comes by text message or email. |
| Retras din pachetomat | The parcel wasn't collected in time and has been taken out of the parcel locker. |
| Livrat | The item has been handed over. |
What the letters in the code mean
International codes follow the UPU postal standard: two letters for the type of item (for example RR registered letter, CP parcel, LP or UA for many orders from Asia), nine digits and the code of the country of origin (RO, CN…).
Parcels from China and other non-EU countries
Orders from Asia enter Romania through Poșta Română or another courier and go through customs. The international code stays the same; between dispatch and arrival in the country there may be no updates for several days.
How long the item waits for you at the post office
Once a notice has been left, the item is held for a limited number of days, written on the notice. After that it goes back to the sender.
Poșta Română: frequently asked questions
What does ‘predat la factor’ mean?
It means handed to the postman: the postman has received the item and is delivering it to your address, usually the same day or the next.
My parcel has been ‘intrat în vamă’ (in customs) for a long time. What should I do?
For items from outside the EU, customs may ask for duties to be paid or for documents. Keep an eye on messages from Poșta Română and check the notice.
Can I track an ordinary letter?
No. Only registered items (registered letters, parcels) have a tracking code; an ordinary item has no statuses.