Official Packeta details
- Official tracking
- tracking.packeta.com
- Customer service
- +40 316 300 402
Monday–Friday 09:00–17:00 - Complaints
- packeta.ro
- How long a parcel waits
- Pick-up point: 7 calendar days; Z-BOX: 2 calendar days (one day extension possible)
As published by Packeta on its own site (packeta.ro packeta.ro ), checked on 29.10.2026. xAWB.ro is not Packeta: for your parcel, contact them directly.
What Packeta statuses mean
| Status | What it means |
|---|---|
| Date primite | The shop has sent the parcel details to Packeta; the physical parcel hasn't reached them yet. |
| În drum spre depozit | Packeta has taken the parcel and is bringing it to the sorting depot in the country of dispatch. |
| În drum spre punctul de ridicare | The parcel has been sorted and is setting off for the point or machine chosen when ordering. |
| Te așteaptă la punctul de ridicare | You can collect the parcel now with the code received by text message or email; bear the storage deadline in mind. |
| Ridicat | The parcel has been handed to the recipient and tracking has ended. |
| Retur | The parcel wasn't collected in time or was refused, and is going back to the shop. |
Z-BOX and partner points
As well as its own points and Z-BOX lockers, Packeta also hands over parcels through the networks of its local partners. On the locker map you can see all the points nearby.
Parcels sent from other countries
Packeta is a Czech company, widely used by shops in Central Europe. A parcel ordered from abroad can spend a day or two in international transit before the first scans from Romania appear.
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Packeta: frequently asked questions
What does a Packeta number look like?
It begins with the letter Z and has 10 more digits. You'll find it in the shipping message from Packeta.
How long will the parcel wait for me at the pickup point?
The storage period is given in the text message or email from Packeta; after that, the parcel heads back to the shop.