Official FAN Courier details
- Official tracking
- fancourier.ro
- Customer service
- 021 9336
Monday–Friday 09:00–17:00 - Complaints
- fancourier.ro
- How long a parcel waits
- FANbox: at most 2 days; PayPoint shop (Collect Point): 7 calendar days
As published by FAN Courier on its own site (fancourier.ro fancourier.ro ), checked on 29.10.2026. xAWB.ro is not FAN Courier: for your parcel, contact them directly.
What FAN Courier statuses mean
| Status | What it means |
|---|---|
| AWB înregistrat | The sender has generated the label, but FAN Courier hasn't picked up the parcel yet. The status changes at the first scan. |
| Expediere în tranzit | The parcel has been collected and is travelling between depots. A few hours or a night can pass between two scans. |
| În livrare | The parcel is on your local courier's van, usually for delivery the same day. |
| Destinatar avizat / notificat prin SMS | Expect another delivery attempt, or collect it from the branch. |
| Adresă incompletă sau greșită | The courier couldn't find the address. Call FAN Courier or the sender, with the AWB to hand, to correct it. |
| Nu răspunde la telefon | The courier tried to call you but couldn't get through, so delivery is being rescheduled. Keep your phone to hand the next day. |
| Locker plin | The FANbox you chose had no free compartment. The parcel is redirected or tried again. |
| Livrat | The parcel was handed to the recipient or placed in the FANbox. |
| Retur către expeditor | Delivery failed (refusal, wrong address or deadline passed) and the parcel is on its way back to the sender. |
How long a FAN Courier delivery takes
Within Romania, most FAN Courier parcels arrive within 1–2 working days of collection. The exact time depends on the service the sender chose and on the town; a parcel collected on a Friday usually arrives on Monday.
The parcel hasn't moved for a few days
If the status is still ‘AWB înregistrat’ (AWB registered), the parcel hasn't yet been handed to the courier: write to the shop, not to FAN Courier. If it has been ‘în tranzit’ (in transit) for more than two working days, contact FAN Courier with the AWB.
Delivery to a FANbox
FANbox is FAN Courier's locker network and uses the same 13-digit AWB. When the parcel is dropped off you get a message with the pickup code; you use it at the locker or in the FAN Courier app, within the deadline given in the message. The status ‘locker plin’ (locker full) means there was no room in the FANbox you chose, so the parcel is tried again or moved to another nearby locker.
FAN Courier: frequently asked questions
Can I track a FAN Courier parcel without the AWB?
No. Tracking needs the AWB. You'll find it in the shipping email or in your shop account; if you don't have it, ask the sender for it.
Why has it said ‘AWB înregistrat’ for several days?
The sender created the label but hasn't handed the parcel to the courier yet. Get in touch with the shop or the sender rather than FAN Courier.
Can I change the delivery address or day?
Usually yes, if you call FAN Courier with the AWB before the parcel goes out for delivery. The options depend on the service the sender picked.
Can someone else collect a FANbox parcel?
Yes, anyone with the pickup code can open the compartment. Give the code only to the person collecting on your behalf.